When Krystal Mowers from Kylemore was 13 years old, she became a caretaker to her bedridden grandmother along with her mother and aunt. This experience would years later fuel her dream to become a frail care assistant.

“My grandmother was bedridden and lived with my aunt most of the year, but during the holidays, she would stay with us and my mother and I would take turns taking care of her. This experience provided me with a whole other perspective of what it actually meant to take care of the elderly and many years later inspired me to become a frail care assistant for elderly persons,” explains Mowers.
Today the 27-year-old mother of two looks after an elderly gentleman in Paradyskloof, Stellenbosch, who lives on his own.

While Mowers may have been clear from a young age about the career she wanted to follow, circumstances made the road she had to travel to pursue that dream a lot longer and bumpier than she expected.
In 2008, while finishing the second year of her studies in Beauty Therapy as a student at Rosebank College in Cape Town, Mowers fell pregnant.

“My parents were really upset about the fact that I had fallen pregnant and immediately withdrew me from the course I was studying.  I did not want to waste my parents’ money any further and so, after my son turned one, I decided to start working as a cashier at a local Caltex petrol station,” she explains.

Later Mowers left that job for another as a call centre agent and a few years later started working as a cashier at an in-house café at British American Tobacco. In 2013, Mowers got married and a year later, her second child, a little girl, was born. Shortly thereafter, her cousin told her about Bergzicht Training and Development, a NGO based in Stellenbosch that helps poor, semi- and unskilled as well as unemployed persons in the Western Cape to improve their lives by equipping them with practicall skills through their Self-Empowering (previously Home Management), Educare, Health and Frail Care and Professional Cooking programmes as well as short courses in entrepreneurship, life skills and computer training.

One day, while she was in town with her husband, she saw the students from Bergzicht Training and Development in their Frail Care uniforms and immediately walked over to Bergzicht’s offices to apply for the Health and Frail Care Programme. For a month, Mowers patiently waited to hear back from the NGO and eventually got word that she had been accepted for their Life Skills course.

After completing the course, she once again had to wait for the next programme to start, but with finances tight, Mowers needed to find work to help her husband, who had been taking care of household expenses on his own while she studied.

“I started working as a waitress at Simondium restaurant, however, the money I earned was very little and most of the household expenses had to be carried by my husband. It was a truly challenging time for us, because our children were in school and we had to find money somewhere to pay their school fees to ensure they stayed in school. It really wasn’t easy, but with my husband’s support, I made it through,” says Mowers.

A month later, Bergzicht contacted her to enrol for the Self-Empowering Programme, but as soon as she completed that programme, she was back at home waiting for the Health and Frail Care Programme to start.

“Financially, we were really in a bad position, and all the other places I enquired about nursing were too expensive, so I could not even apply for their courses. In the time that I worked and waited for the next programme to start at Bergzicht, I also would put away some money here and there to hopefully apply for a nursing course in future. But something always came up or the children needed some stuff and then you would dip into those savings and use it for that instead,” explains Mowers.

“However, Bergzicht gave me an opportunity to just walk in the door and all I needed to bring along was myself, the will to change my life and the motivation to do the work required in the programme.”
At night, while her husband worked long hours in the hospitality industry, Mowers studied and looked after the kids. When they went to bed, she continued studying late into the night.

“Looking back, I’m not sure how I did it,” says Mowers. “However, I believe what kept me going is my children. I had an amazing childhood. I never lacked for anything and everything was given to me on a silver platter. It broke my heart when I realised that I was not able to do the same for my own children and give them the things they really wanted. So when I felt like giving up or things became too challenging, they gave me the hope and the courage to follow my dream.”

She also drew on the skills she had learnt during her Life Skills course and started planning for her future and figuring out ways to implement those plans.

“There was a time that the things I had to go through to reach my dream and find permanent employment, made me ashamed, but I now realise that everything I experienced was meant to help me become successful in my life. I am not where I want to be yet, but I think I have made a huge success of my life thus far anyway.”

While Mowers is passionate about the work she does as a frail care assistant, she also wants those who are interested in the field to understand that it is a physically and emotionally taxing career, which requires one to be strong in character, but gentle of nature.

“I carry my Bible with me every day. In the mornings, when I get to work, I sit in my car for a few minutes and open my Bible to any page and then, for some or other reason, God provides me with the right message for the day and with what I need to hear to help me provide the best care to the person I am looking after.”

According to Mowers’ employer, Deidre du Toit, Mowers provided exceptional care to her late mother and is now doing the same for her father.

“My mom used to call her an angel,” says Du Toit.

“Now Krystal is offering that same care to my father and doing everything for him – from driving him around, to cooking and cleaning his house, and assisting him with certain tasks. I am really grateful for the training that Krystal received at Bergzicht and the assistance she can now provide to my father too.  I also appreciate that she is always friendly and positive and while she is young, she has confidence and is able to stand on her own two feet and take charge of things. We are also lucky that she has a driver’s licence, which we did not know when we employed her.”

For those who wish to pursue a career in the health and frail care industry, Mowers has some important advice: “Many people think that when elderly people are not able to take care of themselves or cannot hear you properly, that you have to be tough on them to get them to do what you need them to do. This is not right and is not the way you should treat a frail person. In the past, when I assisted at old age homes, I would see this kind of behaviour and it really angered me. The best thing you can do for an elderly person is to treat them with patience and respect and to always be honest.”

Photo: Krystal Mowers was inspired to become a frail care assistant thanks to the experience of taking care of her bedridden grandmother when she was 13 years old. After completing the Health and Frail Care Programme at Bergzicht Training and Development in October 2015, she was employed to look after an elderly lady who passed away recently and now offers the same care to the lady’s husband as a frail care assistant. (Lynne Rippenaar-Moses)